Privacy Policy

Introduction

Vraj Multispeciality Hospital ("we", "our", or "us"), located at Vraj Arcade, near Champaklal Gate, opposite Giriraj Dham Mandir, Umreth, Gujarat 388220, is committed to protecting your personal data and privacy.

This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit our website (vrajhospital.com / vrajhospital.in) or submit an appointment request.

Information We Collect

When you fill out the appointment request form on our website, we collect:

• First and last name
• Email address
• Phone number
• Preferred medical department
• Preferred appointment date
• Any additional notes or medical concerns you voluntarily provide

We do not collect any payment information, government IDs, or sensitive medical records through this website.

How We Use Your Information

The information you provide is used solely for the following purposes:

• To confirm and schedule your appointment at Vraj Multispeciality Hospital
• To contact you regarding your appointment via phone or email
• To direct you to the appropriate medical specialist or department

We do not use your information for marketing purposes, and we do not send unsolicited communications.

How Your Data Is Stored

Appointment form submissions are processed through Formspree (formspree.io), a third-party form service. Your submitted data is transmitted securely to Formspree's servers and forwarded to our hospital email address.

Formspree stores form submissions on their servers in accordance with their own privacy policy, available at formspree.io/legal/privacy-policy.

We retain appointment enquiry data only as long as necessary to fulfil the appointment or respond to your enquiry, after which it is deleted.

Sharing of Information

We do not sell, trade, or rent your personal information to any third party.

Your information may be shared only in the following limited circumstances:

• With the specific doctor or department you have requested an appointment with, for the purpose of preparing for your visit
• With Formspree as our form processing service (as described above)
• If required by law or a valid legal process

Cookies & Tracking

Our website does not use cookies for tracking or analytics purposes. We do not use Google Analytics or any similar tracking tools.

Third-party services embedded in our website (Google Maps, Google Fonts, Font Awesome CDN) may load resources from their own servers and may set their own cookies subject to their respective privacy policies.

Your Rights Under India's DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

• Right to Access — You may request a copy of the personal data we hold about you
• Right to Correction — You may request that inaccurate data be corrected
• Right to Erasure — You may request that your personal data be deleted
• Right to Grievance Redressal — You may raise a complaint regarding how your data has been handled

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS (SSL encryption) through Netlify.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted personal data through our website, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.